Total Document Solutions

Spirit of Leadership and Innovation

Success in this intensely competitive marketplace requires a product delivery and service infrastructure capable of reaching a broad customer base. In the U.S., United Imaging has decisively addressed this challenge by creating a nationwide network. The network is an industry model for timely, focused national service and support. Such an extensive presence has greatly enhanced the company’s ability to meet market demands. United Imaging’s success consistently reflects a spirit of leadership and innovation. Its numerous award winning service and programs have been recognized by our manufactures and leading independent companies such as Toshiba, Microsoft, HP, HPE, Cisco, and Exno-Magazine.

Pushing the Limits of Information Management

United Imaging’s wide range of imaging solutions is designed to satisfy the needs of all levels of business operations, providing exceptional image quality, user-friendly features, network laser printing capabilities and custom finishing options from Toshiba, HP, Brother, Lexmark and more.

Toshiba’s comprehensive lineup of network-ready MFPs, printers, and integrated proprietary and third party solutions delivers the features and functions businesses demand most. Toshiba has adopted a human-centric design, which places user considerations at the forefront of its development concept. With this principle in mind, Toshiba strives for user friendly MFPs that are easy and convenient to operate and can be operated safely and securely. The marketplace’s response to Toshiba’s MFPs has been nothing short of impressive.

The e-STUDIO line of color devices has received an unprecedented number of awards citing overall color superiority and superior color registration. Recent awards include: “Editor’s Choice” and “Innovative Product of the Year” awards from Better Buys for Business; and “ Pick of the Year” award from Buyer’s Lab Inc., among others. Toshiba is a 13-time winner of Business Technology Association’s “Most Favored Manufacturer” and eight-time winner of Marketing Research Consultant’s “Copier Manufacturer of the Year” award.

Speed. Performance. Reliability.

Versatility. Quality. Security.

Technically Advanced Products Match Versatility With Performance Toshiba’s extensive product lineup offers customers an unparalleled range of performance options. Voted by end users as easiest to use for features such as the tilting, color LCD displays and common user interfaces which allow users to learn one, operate many, Toshiba has earned the prestigious Reader’s Choice Platinum award for Ease of Use. Toshiba also designs products that achieve Section 508 compliance, providing greater accessibility and usability to meet ADA compliance.

Monochrome

For maximum versatility, our award-winning monochrome multifunction products (MFPs) deliver print, copy, scan and fax functions in a single device, providing output speeds ranging from 20 to 135 pages per minute (PPM).

Color

Toshiba’s award-winning color MFPs deliver superior image quality, rich color and crisp text, providing color print speeds of up to 65 PPM. They are ideal for businesses who demand high quality color output at a competitive price.

Barcode Printers

Toshiba thermal barcode printers are the perfect solution for your business-critical labeling applications. From receipts to tags, barcode shipping labels to specialized custom labels, our printers have become the leading choice across the world for professional, in-house labeling.

Digital Signage

United Imaging continues to expand its business offerings to accommodate the many needs of our customers. From our innovative technologies offerings have spawned complementary solutions such as digital signage and customized point of sale systems.

Total Digital Signage Solutions. Take your business beyond great to exceptional with dynamic digital signage solutions. We offer a breadth of products including indoor and outdoor digital signage, video walls, interactive kiosks, QSR menu boards and more. United Imaging’s Experts will handle every step of the process ensuring you receive an engaging, impactful and cost-effective means to display your message. We take a brand-agnostic approach to design and implement a solution that will answer your needs and appeal to your target audience. We work closely with you to prioritize your business goals and determine if you are you looking to:
> Inform
> Educate
> Engage
> Entertain

Starting with a site assessment to content creation to design and implementation, our team works hand in hand with you to deliver a successful solution. To ensure budget parameters are met we offer financing and leasing. Better yet, we offer aftercare services adapting to your needs and staying current.

Information Management Solutions

Leading-Edge MFPs Providing Information Management Solutions Toshiba’s integrated proprietary and third-party solutions transform e-STUDIO MFPs into fully featured information hubs, combining workflow integration, reporting, administration, document management, financials, human resources, delivery and security into a single device. Toshiba’s document solutions enable organizations to more efficiently organize and distribute documents and manage devices to improve business processes including:

• Document management
• Document workflow
• Document scanning and archiving
• Transactional and promotional printing
• Device management
• Secure printing
• Chargeback for printing and copying
• Legacy and mainframe printing operations
• Variable data printing
• Web- to-print operations

By working with United Imaging, companies can streamline their document processes, making them more efficient, secure and sustainable while saving time and money. Network Management Tools Deliver Significant Productivity Gains Utilizing browser-based software that resides on each printer controller, the TopAccess tool allows users to view a specific job and device from their desktop.

It also enables administrators to load address books, integrate corporate e-mail servers and manage e-mail alerts coming from the device. Configuring network printers is greatly simplified by HP Web Jetadmin, a versatile tool that functions with both HP and non-HP products. Protect Your Network, Your Clients and Your Peace of Mind Rapidly evolving technologies are consistently besieging the business environment with new security and privacy challenges.

Security features are introduced at the earliest stages of product design and at each stage of the product lifecycle. Toshiba has looked to the federal government requirements, among others, as guidelines to address compliance with HIPAA, the GLB Act, FERPA, SOX, CCEVS, DOD and many other industry-specific regulations.

e-Bridge

Toshiba’s proprietary e-BRIDGE technology addresses potential security issues in three distinct ways: u Control access to both the device and data v Provide data tracking and accountability w Establish and control data integrity On-board security features include network authentication, password-initiated private printing, usage limitations and administrative password enhancements, along with department codes designed to track data and usage. And, Toshiba e-BRIDGE MFPs offer self-encryption and data overwrite, adding another important level of security. Optional secure release print solutions allow users to submit jobs to a secure print queue that can be accessed from any configured product in your enterprise. Toshiba’s End-of-Life Security program will ensure none of the critical data from the device’s memory leaves your premises.

A Commitment to Quality

Along with proven product reliability and a high approval rating, Toshiba provides all of its customers with a powerful yet simple Total Quality Commitment Guarantee – our assurance to you of complete satisfaction. Unfettered by small print or disclaimers, the guarantee assures businesses of free replacement of defective Toshiba multifunctional print devices, facsimiles or accessories with a model of equal or better specifications. Free loaners are provided to businesses whose product is out of service for two consecutive business days or requires off-site service.

Document Analysis Program

United Imaging uses a Six point process that enables United Imaging experts to assess the clients’ document production environment and provide new configurations to maximize efficiency from every device. The result is a comprehensive fleet optimization analysis of the most effective and efficient use of your products as well as strategies for managing them with maximum control, flexibility and productivity.

Adding Expertise to Product Solutions United Imaging believes that leading-edge products are only one component of a complete document output strategy. Full optimization requires long-term support services that address fleet efficiency on a number of levels.

To do this, United Imaging has developed breakthrough programs such as UI Managed Services. UI Managed Print Services is a premier resource for delivering savings and value to our customers. The Power to Consolidate, Simplify and Optimize Document production, management, workflow and distribution currently represent a significant expense for businesses with expenditures reaching as high as 15% of total revenues in some instances. Using UI Managed Print Services, we have helped customers enhance productivity by optimizing their document imaging fleet, minimizing the need for new equipment and reducing costs by as much 40%*.

Take Control Of Your Print Environment

Our process includes:

• DEFINE the objectives, constraints, timeframes & participants
• MEASURE the assets, usage, workflow & cost drivers
• ANALYZE data to create detailed cost profiles for every product & process
• IMPROVE the current environment with an effective solution
• CONTROL through ongoing benchmarking, cost improvements, etc.

With an optimized print environment you’re not only achieving green initiatives but you’re saving money.

United Imaging Security Assessment

We understand that when it comes to an organization’s data, you can never be too safe. United Imaging’s Security Assessment analyzes device, fleet and enterprise document security on both Toshiba devices and non-Toshiba devices.

Our security experts will assess four key areas:

• Device security
• Access security
• Document security
• Device end of life security

After completing the assessment, we can provide you with a comprehensive report identifying security risks, we assign a security rating to each networked device, and we outline a strategy to cost effectively fortify your information.

PageSmart

Our PageSmart Program is an innovative pay-as-you-print solution that helps reduce overall printing costs and service needs. This program creates a single point of accountability for service, supplies and billing, giving participants increased control over printer operations. As a result, these benefits remove the time-consuming task of managing your own fleet and frees up your IT staff to focus on other business-critical issues.

United Imaging Gives You the Visibility Advantage

Optimize Your Business Processes When you work with the Toshiba Professional Services Group, you have access to an entire team of dedicated professionals, each an expert in their respective fields. Together, they will identify your unique business challenges and work with you to develop a complete document strategy to improve your processes, streamline workflow and lower costs.

United Imaging Professional Services

Document Workflow and Capture

We can help you extend the capabilities of your Toshiba products by integrating them with document workflow and capture solutions, enterprise management solutions, cost accounting systems and a range of business applications

Document Management

By evaluating your documents’ lifecycle, we can recommend enterprise document management solutions that will greatly improve workflow and user productivity

Mobile Printing

We will introduce you to a variety of mobile and cloud printing solutions that will make printing from your mobile device versatile, secure and easy, no matter your location

Secure Pull Printing

Expanding your Toshiba MFP with “follow me” print functionality will allow users to submit jobs to a secure print queue and access them from any device in the enterprise

Green Analysis

We can support your environmental goals with a comprehensive environmental assessment of your current print environment and provide ways to measurably improve it in the future

Secure Printing

Let us show you how to prevent unauthorized access to your devices, safeguard your data and protect your network from vulnerabilities

Guiding You Through the Implementation Process United Imaging employs a multi-phase program of Discovery, Design and Deployment to provide comprehensive guidance and training in the key process areas of assessment, strategy and implementation.

DISCOVERY

Analyzing Your Current State United Imaging’s trained team of business analysts provides an accurate assessment of your current situation by evaluating your entire fleet of devices, your culture and processes. To ensure the strategy reaches the optimal desired state, during the discovery process, United Imaging addresses your cost targets, seeks out opportunities for device consolidation and evaluates issues such as distributed versus centralized print, document workflow, security and energy and waste reduction.

DESIGNING

Designing Your Action Plan. Once the strategy is developed, United Imaging’s implementation team creates a focused order-to delivery plan. Overseen by a project manager, the plan coordinates national and local service teams to help identify machine setup requirements and develop your training plans and materials. To support this phase, we utilize all collected data to establish user roles/ permissions, create catalogs and assess data and reporting requirements.

DEPLOYMENT

Strategies Provide the Competitive Edge. The actual deployment of any optimizing strategy is a comprehensive process developed through five stages of action—executing the plan, meeting commitments, making mid-course corrections, measuring customer satisfaction and reviewing the program. Regular account reviews will ensure that our solution continues to deliver cost savings and productivity improvements. Our goal is to bring your costs under control, improve user productivity and maximize the value of your imaging products.

Placing Account Management Firmly in Your Control

United Imaging’s acclaimed Account Program offers complete service and support for all products after purchase, maximizing your control of fleet operations. To assure you of a timely and efficient response to all of your needs, the program provides you with a central point of contact to manage all support and service issues. With access to United Imaging’s extensive support infrastructure of service management, technical support and supplies, your Assigned Sales Representative, point of contact is able to deliver the right solution.

Global Services Portal

Keeps You in Touch 24/7 An integral component of account management is the Global Services Portal (GSP), a multi-level online resource that offers you full access to a user-friendly, self-service website fully protected by a roles-based secure access system. Providing you with total fleetwide visibility 24/7/365, spend management, expense control and contract management, GSP operates within the parameters of your workflow approval process. The portal enables you to custom tailor content features such as branding, bulletin boards, user training documents and unique product catalogs, offering comprehensive information on a wide range of products and contact information.

Delivering the Cost Controls You Need

United Imaging’s spend management solutions enable you to evaluate corporate spending patterns and formulate comprehensive strategies for maximizing cost savings. Such cost savings benefits significantly impact your bottom line.

Proven Strategies Enhance Visibility on All Levels

Companies operating in multiple locations often experience a lack of visibility, especially in the area of purchasing. United Imaging decisively addresses visibility issues, allowing you to track device use, buy more efficiently and better control service issues. United Imaging delivers measurable visibility improvements through the utilization of four proprietary tools— Service Dispatch, Remote Meter Collection, Fleet Monitoring and Detailed Asset Data, each providing customers with significant increases in asset management control.

Financial Services

The Right Business Partner. United Imaging provides not only the finest document management products but also fully personalized options for acquiring them through Toshiba Financial Services. This service offers you an array of comprehensive lease program options that range from conventional leases to cost-per-page programs, each designed to reduce your total cost of equipment ownership. Each of these programs eliminates the surprises and hassles typically associated with leasing. Our simplified billing provides you with custom-tailored invoices and a number of flexible payment options.

Powerful Support Network

Service Dispatch Keeps You Connected With Two-Way Communication

United Imaging’s Online Service Requisitioning establishes an immediate two-way communication via the web between you and your local service entity for service requests and status updates.

Automated Meter Reads Eliminate Customer Intervention

Asset management strategies are supported by our Remote Meter Collection capabilities. Using Toshiba’s proprietary e-BRIDGE technology, networked e-STUDIO MFPs are engineered to submit accurate meter reads on a predetermined cycle.

Fleet Monitoring

Using Toshiba’s intelligent fleet monitoring system, which tracks all networked devices and desktop laser printers, you can see detailed user information and receive appropriate service alert notifications such as low or no toner, preventative maintenance required and mechanical failure.

Complete Access to Networked Device Data

You can get a clear picture at a granular level of any networked device within your fleet. From the product configuration and lease information to service contract details, service call information and billing—it’s all at your fingertips.

Custom Reports Simplified

Get the flexibility to generate both standard and ad hoc reports. Relevant data is organized into three report types—Company-Wide, Per Site or Per Model—and include information regarding Population, Usage, Service History and Total Cost of Ownership, providing customers with a single source of easily accessible data.

Meeting the Global Challenge

Global Reach. Local Touch.

United Imaging is part of the Global Partner Network. Toshiba has invested heavily in the infrastructure and resources needed in order to respond to global business demands. Through initiatives such as our Global Business Solutions (GBS) program, Toshiba can deliver document solutions and services to virtually anywhere in the world. Implementing “Local Touch” approach, Toshiba provides you with a single point of contact compatible with your particular region or country, assuring easy, uninterrupted access to local service expertise. In addition, Local Touch provides price harmonization as well as invoices based on regional currency.

United Imaging’s comprehensive strategies provide a full range of support structures and global account management, greatly simplify purchase decisions and streamline operations, maximizing the performance level of your business. Toshiba’s global accounts are supported by a team of experienced managers throughout the world. In addition, a partnership with Toshiba guarantees consistent product availability and entitles you to preferential global pricing available with varying international financial arrangements. All of your service and support issues will be expertly addressed by the global service network comprised of approximately 100 distributors, 2,000 dealers and 20,000 employees.

Committed to You, Committed to the Future.

Our expertise

Utilizing a power base of the newest technology, in-depth evaluations and productivity-enrichment programs, United Imaging creates unique opportunities that help you meet and exceed your objectives. Our award-winning service, products, infrastructure and expertise provide you with a full range of tools necessary for all levels of business success. Targeting your particular needs, we employ proven strategies to facilitate measurable improvements in both the productivity and cost-savings areas.

Total Office Solutions. Total Satisfaction. It’s All About YOU!

Investing in the Future

To remain ahead of market changes, United Imaging places enormous resources – behind training, research and development efforts. Our innovation network brings together the best technical, customer service and operational minds to ensure our total office solutions deliver more value to our customers and meet the ever-growing demands of the office environment.

Toshiba Green Leadership

Toshiba recognizes that short-term productivity must not take place at the expense of long term sustainability. This is evident in all that they do, from the products they use in manufacturing to the environmental programs in which they participate. Toshiba works hard to find a careful balance between the print needs of businesses today and the preservation of our natural resources. Toshiba’s passion for safeguarding the Earth is evident in Toshiba Group’s Environmental Vision 2050, a vision of a future where people enjoy richer lifestyles in harmony with the Earth.

Toshiba designs products that minimize their effects on the environment while incorporating the latest, most stringent environmental standards. From our zero-waste-to-landfill toner recycling to greener manufacturing, Toshiba is a recognized environmental leader. At Toshiba they are investing in programs that help both their business and yours to better reduce, reuse and recycle.

Supporting the Community

United Imaging is not just about selling products and services. Rather, we are all about people and continually demonstrate this spirit and dedication through contributions to the environment, education, cancer research, professional development, charitable sponsorships, employee volunteer activities, scholarship programs, philanthropy and other worthwhile endeavors. These activities allow us to give back to the communities that have helped us grow and succeed, in the U.S. and beyond. At United Imaging, our slogan, “Total Satisfaction. It’s All About YOU!” is an integral part of our corporate ethos.