We are Hiring! MFP Copier Field Technicians

We are looking for a Copier Service Technician for a large territory in the Los Angeles area. Candidate will be required to travel to as far south as Orange County and north to Lancaster / Palmdale. Candidate will be dispatched from home and focus will be efficiency and customer service.

Purpose:

  • Repairs and maintains office equipment by performing diagnostic tests; cleaning, repairing, or replacing parts and components; maintains parts and supplies inventory.

Duties:

  • Determines causes of office equipment failure by performing proper testing and troubleshooting procedures and conducting diagnostic tests using meters, signal generators, and other testing equipment; researching engineering and service manuals.
  • Provide technical support and troubleshooting for all service department programs and manage service tickets.
  • Provides customer support by providing training; responding to requests; resolving problems both on-site and on the telephone.
  • Documents service actions by completing forms, reports, logs, and records.
  • Updates job knowledge by participating in educational opportunities; maintaining personal networks; participating in professional organizations.

Skills / Qualifications:

  • Clean driving record
  • Higher consideration given to candidates with OEM certification
  • Functional and Technical Skills
  • IT knowledge, moderate to above average computer skills
  • Prior experience with printer support, manufacturing, or service (preferred)
  • Solid technical support skills
  • Equipment Maintenance
  • On-Call
  • Customer Service
  • Customer Training
  • Results Driven
  • Organization Skills
  • Problem Solving
  • Attendance
  • Dependability
  • Multi-Tasking
  • Team-player
  • Verbal Communication
  • Written Communication
  • Confidentiality
  • Quality Focus

Benefits

401k, Healthcare, Vacation available.

No calls please. No solicitations.