Everybody picks up a broom or mop now and again. But when it comes to large-scale cleaning jobs, building service contractors (BSCs) are certainly the experts.
However, pleasing today’s customers takes much more than elbow grease from commercial cleaning providers. These days, customers desire diverse, non-traditional cleaning services on a national scale. These increased demands also trickle downstream to other janitorial and sanitation (JanSan) distributors. Your company has new, broader goals, and interested in working with a JanSan distributor Partner. One that offers the various products you need, all in one place.
Your company has elevated expectations for their digital buying experience. You need access to purchasing 24/7, budget, buying and billing controls for all your departments, experts like United Imaging Sales Representatives that can answer your questions.
The profile of a modern BSC buyer
Your company needs to focus on your customer and rely on a partner that can deliever needed supplies, keep your company safe and connected to sales and staff, control printing costs and design-install your new offices. A true parnter looking our for your best interest. United Imaging understands what matters most to Building Service Contractors.
The most dramatic change happening in the commercial cleaning provider industry is an expansion of the services that they provide. Nearly all BSCs (95 percent) offer at least one service in addition to typical cleaning services (stripping/recoating hard floors, window cleaning, etc.). To improve their competitive position, half of BSCs have plans to expand and/or diversify their services in the near future.
A second trend among BSCs is their gradual move to online commerce platforms. Although the average BSC is certainly not new to the game – 45 percent have more than 30 years of experience in the cleaning industry – decision makers aren’t afraid to embrace new e-commerce channels. A quarter of BSCs purchase at least half of their cleaning and maintenance products online, and 13 percent purchase 90 percent or more online.
Finally, BSCs no longer see geography as a major limitation. Although half of commercial cleaning providers do service within just 100 miles of their headquarters, 35 percent currently service regionally or nationally.
Together, these findings offer JanSan distributors two rules of thumb for attracting and retaining BSC buyers:
- Over 120,000 products from 400 manufactures
Your company is growing and no longer operate on a small scale or solely within core cleaning competencies. Your company services a diverse customer base with unique cleaning and maintenance needs. Going to United Imaging to fulfill these new responsibilities is easy. In particular, expanded boundaries are great business opportunities for your company, but successfully servicing new locations requires boosted product buying and fulfillment capabilities. We can help you with product procurement and set up a purchasing workflow that meets your demands.
UI is the partner you need – and deserve
Your company faces more pressure than ever before. Tasked with purchasing for diverse, disparate needs, and a lot rides on your company to make the right decision, balancing time and budget. Commercial cleaning providers have been relying on UI for over 35 years, benefiting from our Sales Reps expertise and knowledge of products. Our value-added national services sets us apart.
Armed with e-commerce solutions, United Imaging Office Products can support both of these areas (and more) and help your company shine. Our online store allows you to find and purchase products – with add-ons like personalized recommendations and intuitive product catalogues – empowers you to more easily meet you purchasing needs and with personalized service.
To learn more about United Imaging Building Service Contractors Products and Solutions. Contact your UI sales representative 818.716.1515 to see how we can help you meet your customer needs.